Quail Digital Checkout Management System (FEMS) transforms efficiency at tills by reducing the time it takes to resolve till interventions. Each time there's a problem, the queue builds while the supervisor is contacted to resolve the issue. Reducing the delay significantly improves performance.

Quail Digital FEMS comprises lightweight headsets connected to keypads at the checkouts that send pre-defined assistance messages to supervisors.

In supermarkets
• Clients report reduction in queue delay of 60 seconds each time a keypad is used.
• Average 25-till store uses keypad 200 times per day and up to 400 times a day at peaks.
• Cumulative reduction in delay makes supervisors more efficient. Customers see an improvement in service levels and reduced stress.
• Stores report FEMS has saved sufficient time to require 5% less checkouts to be open because of shorter queues.
• FEMS produces a full suite of data to show the range and number of intervention requests generated over the period.
• FEMS interfaces with most front-end software for touch screen technology.

  FEMS - the simplest way to address an expensive problem